At Mart Smart, we are committed to providing reliable, friendly, and quick support to ensure a smooth shopping experience for all our customers. Our support team is always ready to assist with product inquiries, order status, issues, returns, refunds, or any service-related concerns.

CUSTOMER SUPPORT HOURS:
• Monday to Saturday: 10:00 AM – 7:00 PM
• Sunday & National Holidays: Closed
• You can contact us through Email, Phone, or WhatsApp Support during working hours.

HOW TO GET SUPPORT:
• Email: support@martsmart.in
• Phone: +91 8089764342
• WhatsApp / Chat Support: Available during working hours
• Response time: 24–48 hours depending on query type

SUPPORT COVERAGE:
Our support covers the following:
• Order-related queries
• Product information and assistance
• Issues with product quality or packaging
• Returns, replacements, and refunds assistance
• Payment or transaction-related issues
• Account & login support
• Courier & cargo tracking support
• Service & subscription assistance

WHAT IS NOT COVERED UNDER SUPPORT:
• Product misuse or customer-caused damage
• Unauthorized repairs or modifications
• Requests outside policy terms (return/refund beyond allowed period)
• Personal preference change after usage
• Incomplete proof or incorrect information

ESCALATION PROCESS:
If you are not satisfied with the resolution provided:
Step 1: Contact customer support again with your case ID
Step 2: Escalation will be reviewed by our senior team
Step 3: Final resolution within 3–5 business days

SERVICE COMMITMENT:
• We aim to provide quick and fair solutions
• We ensure transparency during support process
• We respect customer feedback and improve continuously

CUSTOMER RESPONSIBILITY:
To help us serve you better, please ensure:
• Correct contact information is provided
• Order ID, invoice, and required details are shared during support
• Product images or videos are provided for verification if requested

IMPORTANT NOTES:
• Abuse, harassment, threats, or inappropriate behavior toward support staff will result in refusal of service.
• Mart Smart reserves the right to update or modify this support policy without prior notice.
• All resolutions follow standard Indian e-commerce and service regulations.

Thank you for choosing Mart Smart.
Shop Smart, Buy Smart, Live Smart.